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Warranty

Nothing lasts forever and the same is true for outdoor play, sport and fitness areas that face harsh weather, wear and tear and possible abuse so all will eventually succumb to the ravages of time.

Through our world-class manufacturing, the use of the finest of materials and the cleverest of designs, KOMPAN offers our customers industry-leading warranties to ensure maximum life expectancy and the minimum ongoing maintenance costs for your new outdoor play, sport and fitness area.

Equipment Warranty

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LIFETIME* Warranty

  • Galvanized structural parts
  • Steel poles
  • Cross beams
  • Floor frames
  • Top brackets
  • Stainless steel hardware
  • EcoCore™ and other HDPE panels
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15 Years Warranty

  • Engineered Robinia timber

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10 Years Warranty

  • HPL floors & panels
  • Galvanised and aluminium metal parts with painted top layer
  • Other galvanised metal parts
  • Other stainless steel parts
  • "S" Clamps on Hercules rope
  • Solid plastic parts
  • Non-painted metal parts
  • Other engineered timber and Robinia wood

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5 Years Warranty

  • Resin coated plywood plates
  • Hollow plastic parts
  • Other painted metal parts
  • Springs & ball bearing assemblies
  • Other rope & net constructions
  • Concrete elements
  • Flexotop virgin EDPM

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2 Years Warranty

  • Movable plastic & metal parts
  • EPDM rubber membranes material
  • Electronic components
  • Flexotop™ recycled EPDM


*KOMPAN’s LIFETIME warranty is in effect for the lifetime of the product until the product is uninstalled and / or taken out of use or 30 years, whichever is longer. KOMPAN’s general terms and delivery conditions apply and supplement this warranty.

 

Installation Warranty

Following a review of the scope of works, client specification requirements and location we will identify our preferred sub-contractors for the project. We ensure that our sub-contractor is able to support the social value objectives of the client, such as local employment or local purchasing of materials, and is also from our approved installed list.

In order to be placed on the approved list, sub-contractors have to complete and are audited on a PQQ (pre-qualification questionnaire).

The Pre-Qualification Questionnaire is comprehensive and covers; Organisation Information, Financial Standing, Technical Experience & References, Implementation, Insurance, Equal Opportunities, Health & Safety.

All KOMPAN installations have a 12-month defect liability period from the date of handover. Any snagging issues that have been identified and agreed at completion will be addressed by your Contract Manager within 10 working days, by bringing our sub-contractors back to site to until all parties are satisfied with the quality of the workmanship that is required to meet the specification.

 

Warranty Coverage and Exclusions

1. Warranty coverage

This warranty applies to KOMPAN's products for the time periods described for each product type below and with the limitations described in this warranty. The warranty period applies from the date of purchase by the first customer. This warranty covers only defects in materials. KOMPAN's liability under this warranty is limited to repair or replacement of defective products, without charge, at KOMPAN's discretion. Defective electronic components will be delivered and changed by a KOMPAN ICON Professional installer free of charge.

2. Warranty applies only if products have been properly installed and maintained

The warranty only applies if KOMPAN's products have been installed according to the instructions provided by KOMPAN, and maintained correctly according to the KOMPAN Maintenance Manual. The warranty for the ICON electrical components is dependent on those products being installed by an ICON trained and approved installer.

3. No coverage for accidents, wear, tear, cosmetic issues, misuse or vandalism

This warranty does not cover any damage caused by accident, improper care, negligence, normal wear and tear, surface corrosion on metal parts, discoloured surfaces and other cosmetic issues or failures due to misuse or vandalism. Natural changes in wood over time are considered cosmetic issues and not covered.

4. Products installed near water

Products installed in direct contact with chlorinated water or saltwater (Waterparks), or products installed with occasional contact with such water or installed so close to the shore they are subjected to salt spray are not covered by the KOMPAN warranty for any defects caused by corrosion. Products installed in coastal areas, within 200 meters from the shore, will only be covered by the warranty for half the period of the standard product warranty in relation to defects caused by corrosion. KOMPAN's Lifetime warranty if applicable is limited to a 5 year warranty in relation to such products.

5. Third party supplied products and services

KOMPAN provides non-KOMPAN branded products and installation services performed by certified third-party suppliers. This general KOMPAN warranty does not apply to such non-KOMPAN branded products and installation services, which may carry their own warranties. KOMPAN will pass on information on such warranties where possible.