Warranty

We have industry-leading warranties

 

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LIFETIME* warranty

•Hot-dip galvanised parts

•Stainless steel parts 

•EcoCoreTM and other high-density polyethylene (HDPE) panels"

 

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15-year warranty

• Robinia wood

• High pressure laminate (HPL) parts

• Aluminium parts

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10-year warranty

• TexMade™ posts

• Pre-galvanised posts with painted top layer

• Painted surface on galvanised or aluminium metal parts

• Stainless steel slides

• Electrogalvanised metal parts

• Moulded PP decks

• Solid plastic parts

• Hollow plastic parts

• Transparent polycarbonate (PC) parts

• Rope & net constructions

• Siberian larch, pine and other wood types

• Wood-plastic composite (WPC) parts

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5-year warranty

• Resin-coated plywood parts

• Springs & ball bearing assemblies

• Graphic print on transparent PC panels

• Concrete parts

• FLEXOTOP™ ECO system with virgin EPDM top layer

• Galaxy connection balls

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2-year warranty

• Moveable plastic & metal parts

• Rubber membranes

• Screens and electronic parts

• FLEXOTOP™ ECO system with recycled EPDM top layer

• Sunshades & sail solutions

Warranty coverage

This warranty applies to KOMPAN’s products for the time periods described for each product type above and with the limitations described in this warranty. The warranty period applies from the date of purchase by the first customer. This warranty covers only defects in materials. KOMPAN’s liability under this warranty is limited to repair or replacement of defective products, without charge, at KOMPAN’s discretion. Defective electronic components will be delivered and changed by a KOMPAN ICON Professional installer free of charge.

Proper installation and maintenance

The warranty only applies if KOMPAN’s products have been installed according to the instructions provided by KOMPAN and maintained correctly according to the KOMPAN Maintenance Manual. All warranty  laims shall be accompanied by full documentation for proper installation and maintenance. The warranty for the ICON electrical components is dependent on those products being installed by an ICON-trained and approved installer.

Warranty exclusions 

This warranty does not cover any damage caused by accident, improper care, negligence, normal wear and tear, surface corrosion on metal parts, discoloured surfaces and other cosmetic issues or failures due to misuse or vandalism. Natural changes in wood over time are considered cosmetic issues and are not covered.

Near water installations 

Products installed in direct contact with chlorinated water or saltwater (Waterparks), or products installed within 200 metres from the shore are not covered by the KOMPAN warranty for any defects caused by  corrosion. Specially designed products (handled via the department for customised products), provided they have been upgraded to corrosion class C4 prior to delivery, installed within 200 metres from the shore (and not in direct contact with saltwater/spray of saltwater or chlorinated water (e.g. water parks)) shall, subject to the applicable warranty period for each product type set out in the general warranty, be covered only against structural failure caused by corrosion (excluding moving parts) and under no circumstances for any period longer than 10 years.

Click here to read more about Coastal Protection

Third-party supplied products & services

KOMPAN provides non-KOMPAN branded products and installation services performed by certified third-party suppliers. This general KOMPAN warranty does not apply to such non-KOMPAN branded products and installation services, which may carry their own warranties. KOMPAN will pass on information on such warranties where possible.

Freight and warehousing

Global transport and logistics arranged by KOMPAN appointed forwarder. Products/items are not to be stored outside waiting for installation and must be kept dry at all times.

 

* KOMPAN’s LIFETIME warranty is in effect for the lifetime of the product until the product is uninstalled and/or taken out of use. In addition, KOMPAN’s gene­ral terms and delivery conditions apply and supplement this warranty.